DubaiAbu DhabiSharjahAjmanAl AinRas al-KhaimahUmm al-QuwainFujairahAcross the Globe DubaiAbu DhabiSharjahAjmanAl AinRas al-KhaimahUmm al-QuwainFujairahAcross the Globe
+971 56 865 4794 info@timelessrelocation.com
Trusted since 2014 Free survey and same-day quotes Transit coverage on every move Disassembly and reassembly included No hidden fees
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Privacy Policy

Last updated: 17 April 2026

This Privacy Policy explains how Timeless Relocation ("we", "us", "our") collects, uses, and protects the information you provide when using our website timelessrelocation.com and our moving services. We are committed to protecting your privacy and complying with applicable UAE data protection laws, including the UAE Personal Data Protection Law (PDPL), as well as GDPR principles where relevant.

1. Who We Are

Timeless Relocation is a professional moving company based in Dubai, operating across all 7 emirates. For privacy-related questions, contact us at info@timelessrelocation.com or by phone on +971 56 865 4794.

2. Information We Collect

Information you provide directly

  • Name, phone number, email address, and pickup/destination addresses when you request a quote or book a move.
  • Photos or videos of your items and property, if you choose to share them to receive a remote quote.
  • Payment details only where required for invoicing, we do not store card numbers on our servers.

Information collected automatically

  • Standard web analytics data via Google Analytics (device type, browser, approximate location, pages viewed, time on site). This data is anonymised by Google before it reaches us.
  • Server access logs retained by our hosting provider (Hostinger) for security and diagnostic purposes.

3. How We Use Your Information

  • To prepare and send you a moving quote, and to execute the move if you book with us.
  • To respond to your enquiries via WhatsApp, email, phone, or the contact form.
  • To improve our website and services by analysing aggregated, anonymised usage data.
  • To meet our legal, regulatory, and contractual obligations in the UAE.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking

We use a small number of cookies, including those set by Google Analytics (Measurement ID G-Y4WKDFBJME). A cookie consent banner is shown on your first visit; you can accept or reject non-essential cookies at any time. Rejecting cookies disables analytics tracking for your session but does not affect the core functionality of the site. You can also block cookies directly in your browser settings.

5. Sharing Your Information

We share limited information only with:

  • Our moving crew members, drivers, and coordinators as needed to carry out your move.
  • Building management offices when submitting moving permits on your behalf.
  • Hostinger (our website hosting provider) and Google (Analytics) as data processors. Both providers apply their own safeguards.
  • UAE authorities when legally compelled to do so (e.g., court orders, regulatory requests).

6. Data Retention

We retain personal data only as long as needed to deliver the service you requested, respond to subsequent enquiries, and meet legal and accounting obligations (typically 5 years for business records). Analytics data is retained by Google Analytics for up to 14 months at our configured setting.

7. Your Rights

Under UAE PDPL and equivalent standards, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to any legal obligation to retain it.
  • Withdraw consent for analytics tracking at any time.
  • Lodge a complaint with the UAE data protection regulator.

To exercise any of these rights, email info@timelessrelocation.com. We will respond within 30 days.

8. Security

We use HTTPS encryption across the site, industry-standard security headers, and secure email handling. Despite best efforts, no online transmission is 100% secure; we encourage you to share sensitive information only through channels you trust.

9. Children

Our website and services are intended for adults arranging moving services. We do not knowingly collect personal data from children under 18.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will always reflect the most recent revision. Substantive changes will be highlighted on our homepage.

11. Contact Us

For any privacy-related enquiry, reach us at:

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